Back to Jobs, Technical Analyst, HARN1013, Atlanta GA
Job Description:
Harness Solutions seeks a candidate to staff the position of Junior Analyst for the Atlanta, GA office. This position will support the help desk, communications and training, as well as QA and testing for a new program with our Government client. This person will handle calls and inquiries from stakeholders within and outside of the client, answer them whenever possible, and/or route them to appropriate personnel support the program. Knowledge and experience in the following are also required:
- Ability to understand, write, and run SQL and other queries to search, update, delete, or modify data
- Ability to use and understand MySQL
- Developing and using standard help responses
- Professionally answering calls and email inquiries for technical systems
- Call routing to experts in different functional areas
- JIRA Help Desk
- Communications and Training support to customers and stakeholders
- Quality assurance (QA) and testing of processes and software systems
Qualifications
Key Responsibilities:
- Technical - Junior developer with SQL, other language experience, and MySQL.
- An understanding of software and database design and programming
- Junior to intermediate level
- Help Desk - As the level 1 help desk person for the BioSense program, this Junior Analyst will answer calls and/or accept stakeholder inquiry emails and either:
- Answer them directly if the inquiry has been addressed previously and a standard response is available, or
- Route the inquiry to the appropriate Task 1, 2, 3, 4, 6, or 7 personnel
- Once new inquiries are closed, work with the personnel who responded to document the respond for future use.
- QA/Test Support - responsible for QA and testing related activities for the program, including:
- Working with a team to provide a comprehensive QA plan for this program, including:
- Review/development of all processes
- Review of all work to ensure adherence to defined processes
- Review/development of standards and methods
- Review of work to ensure adherence to defined standards and methods
- Review of requirements to ensure they are unambiguous and testable
- Random review of code to ensure adherence to standards
- Review of all documentation, including test procedures to ensure appropriate level of testing is being performed
- Perform comprehensive testing, including:
- Development of an overall test plan
- Test procedures and test procedure review
- Random review of unit testing procedures and results
- Subsystem, system, and integration testing
- Performance testing
- Regression testing
- Training Support - Support the development and implementation of training workshops, conference, webinars, and other distance learning initiatives as well as assuring section 508 compliance.
- Communications Support - Track all communications requests in JIRA and support development of communications materials, including: presentations, reports, briefings, or other methods, depending on the request and the target audience.
Basic Qualifications:
- 3 years of experience providing help desk support.
- Bachelors' Degree in Engineering, Math, Computer Science or related discipline.
- 3 years of experience supporting training.
- 3 years of experience supporting internal and external communications
- 3 years of experience performing quality assurance and testing of software systems in a technical team environment
- At least 1 year of experience using issue tracking tools such as JIRA
Professional Skills:
- Excellent verbal, interpersonal and written communication skills
- Strong analytical, problem-solving and decision making capabilities
- Team player with the ability to work in a fast-paced environment
- Ability to multi-task in a fast-paced environment
- Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
- Sound business ethics, including the protection of proprietary and confidential information
- Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
- Ability to work with all levels of internal staff, as well as outside clients and vendors
- Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
- Strong oral and written communication skills
- Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
- Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
- Ability to organize and manage workload, meet deadlines, and respond to customer, user, and ICF requests
Eligible candidates please email your resume to
Priscilla.Edwards@HarnessSolutions.com or call 484.514.1861 Extension 1022
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